Call & Surf - FAQ
My modem is broken, what should I do?
Where can I get the username and password for my Internet access?
With the modem you received the username and password. If you were to have forgotten them, please contact us.
Are there cancellation fees in the event of early termination of a Call & Surf contract?
Yes, if you wish to cancel the contract before the expiration of the minimum term, a fee of CHF 300.- will be charged.
Is my Call & Surf contract automatically renewed?
The contract may be terminated at any time after the minimum contract term with notice of 30 days to the end of the month.