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Invoices

There are several ways to receive and pay your invoices:

Receive your invoice


By E-Mail

With the invoice via e-mail (eBill) you receive your bill for free via e-mail. Therefore you not only protect the environment but also your wallet. You can see the outstanding amount and the account information at a glance. See all the details of your invoice in the PDF which can easily be saved with just a click.

There are two ways to register for the invoice by e-mail:

Over your myTalkTalk account:
Log in to your myTalkTalk account and check on the front page the box “Bill via e-mail”.

Customer service:
Contact us and let our customer service change the setting for you.

Important: In order to receive your invoice by e-mail, your e-mail address must be stored in our system.

By e-bill

Do you have a PostFinance account or an account with a Swiss bank? Then you can sign up for e-bill. With e-bill, you will receive all the necessary information for payment and the bill in detail electronically in your e-banking tool. This e-bill is free and environmentally friendly. For more information on e-bill and to register, visit www.e-bill.ch.

To set up e-bill:
Log in to your e-banking or PostFinance account. Activate the e-bill function. Select TalkTalk from the list of providers.

By post

Do you prefer to receive your invoice by traditional mail? Of course, this is possible but due to the consumption of paper and the postage we have to charge CHF 3.- per invoice.




Pay your invoice


LSV+/Direct Debit

With LSV+/Direct Debit your invoice amount is settled directly from your bank account (LSV) or directly from your post account (Direct Debit). You have the right to refuse any charges within 30 days with your bank/post office. This payment method does not incur any charge.

By e-bill

Do you have a PostFinance account or an account with a Swiss bank? Then you can sign up for e-bill. With e-bill, you will receive all the necessary information for payment and the bill in detail electronically in your e-banking tool. This e-bill is free and environmentally friendly. For more information on e-bill and to register, visit www.e-bill.ch.

To set up e-bill:
Log in to your e-banking or PostFinance account. Activate the e-bill function. Select TalkTalk from the list of providers.

E-banking

With e-banking you can pay your TalkTalk invoice online at any time. All information you require to pay online (amount, bank account number, our address, reference number) are on the payment slip. This method of payment is easy and does not incur any charge. For more information contact your bank. Please allow up to two business days for payments made by online transfer.

Post office or bank branch

This payment method is available if you receive your invoice by mail. In addition, the payment in cash at the post office is chargeable. The fees are charged on your following invoice. For information regarding payments at your bank, please contact your bank. It may be that your bank charges additional costs. The delivery of an invoice by mail is chargeable, per account CHF 3.-. If the supplied deposit slip is not used TalkTalk reserves the right to charge a service fee for costs incurred. Please allow up to four working days for payments made at postal or bank counter.

myTalkTalk Portal

In the online portal myTalkTalk you can pay your outstanding balance by credit card, PostFinance, PayPal, TWINT or Bitcoins. An administration fee of CHF 5.- will be charged to your next bill. The payment is immediately creditet to your account.




Account information

Please pay your TalkTalk bill with the attached payment slip including the reference number. To avoid transaction costs use e-banking from a Swiss financial institution. If you do not have the bill at hand or have to pay from foreign account your bill, you can make a manual payment to our mentioned bank or post office accounts.

IMPORTANT: Please specify in the reason for payment field your phone number or customer number. Since it is a manual payment TalkTalk reserves the right to charge a usage based fee.

Contact us.

Please allow up to two business days for online payments, and four business days for postal and bank counter payments.

Credit Suisse

Bank: Credit Suisse,
1211 Geneva 70
Account: 0251-845527-91-32
IBAN: CH45 0483 5084 5527 9103 2
Clearing Number: 4835
SWIFT/BIC: CRESCHZZ80A
Account holder: TalkTalk AG
Suurstoffi 22, 6343 Rotkreuz

PostFinance

Account: 87-367964-5
IBAN: CH10 0900 0000 8736 7964 5
Account holder: TalkTalk AG
Suurstoffi 22, 6343 Rotkreuz

Invoice copy

By e-mail: We will send you a free copy of your invoice by e-mail. Contact us.

By post: We will send you a copy of your invoice by mail. Due to the consumption of paper and the postage a fee of CHF 5.- per invoice will be charged. Contact us.

Invoice copies are available free of charge on the online portal myTalkTalk and can be retrieved at any time.

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