Mobile subscriptions - FAQ
Can I keep my current phone number when signing up for TalkTalk Mobile?
Yes, you can easily keep your current mobile number when joining TalkTalk Mobile. This procedure is called number transfer or number portability. You can find more info about this here.
I have moved and would like to change my address, where can I do that?
Address changes can be done in written form or via telephone. Contact us.
I have used up my monthly amount of data, can I still continue to surf at Full Speed?
Yes, you can order a Data Booster option via SMS. The Data Booster is valid for the current billing period. Any unused data volume will expire at the end of each billing period. The Data Booster option is valid for Switzerland and the following countries: European Union, United Kingdom, United States, Canada, Norway and Liechtenstein.
I have lost my TalkTalk Mobile SIM card, how can I get a new SIM card?
Contact us in order to get a new SIM card.
I would like to suspend my TalkTalk SIM card, how should I proceed?
In order to suspend your TalkTalk SIM card, please contact us.
In which countries can I call with my TalkTalk Mobile SIM card?
You can find the countries in which Roaming is supported here.
Can I transfer my TalkTalk mobile number?
Can I sign up for TalkTalk Mobile although I do not live in Switzerland?
No, unfortunately not. You need to live in Switzerland and also have a valid identification document.
How can I cancel my TalkTalk Mobile subscription?
TalkTalk Mobile Postpaid subscriptions can be cancelled in writing. Subscriptions without a contract term can be cancelled at the end of the next month. For subscriptions with a contract term, please read the conditions for cancellation stated on your contract. If you have any questions, please do not hesitate to contact us.
I have a Mobile Postpaid subscription, how much does it cost to call when abroad?
You can find the Roaming prices here.