Mobile subscriptions - FAQ
Verification of your identity
Swiss law (SPTA) requires all telecommunications providers to identify their customers.
After completing the online sign-up, you will receive a confirmation of your payment via email and a link to go trough the online verification process.
To confirm your identity, you must have your ID ready and make sure you have a camera on your phone for the facial recognition check.
Before clicking on the link, please ensure you have a good network connection and that you are in a well lit, quiet place.
You can find more detailed information here.
What payment methods are accepted? (Online sign-up)
The payment methods accepted are as follows:
– American Express*
– PostFinance Card
– PostFinance eFinance
* From the following countries: Switzerland, Germany, Austria, France and Italy.
Where do I get my customer number from?
You have two ways to find your TalkTalk customer number.
Have a look on the first page of your TalkTalk invoice.
If you have a TalkTalk mobile number, simply send an SMS with the text CUSTOMERID to 361. You will receive an SMS with your customer number.
Which platforms are no longer supported by WhatsApp?
The following platforms are no longer supported by WhatsApp: BlackBerry, BlackBerry 10, Nokia S40, Nokia Symbian S60, Android 2.1, Android 2.2, Windows Phone 7.1, Windows Phone 8.0 and iPhone 3GS / iOS 6.
I have a Mobile à la carte/ Mobile à la carte Plus subscription, how am I billed?
The monthly subscription fee will be charged right after the activation of the SIM card. If you sign up during an ongoing period, the fee will be charged on a prorated basis. The subscription fee will be charged in advance respectively at the beginning of the billing period. Chargable communications incurred during the current billing period will appear on the next invoice. Please note, that we will send you the monthly invoice only if you have reached the minimum invoice amount of CHF 40.– or after 4 months.
I have a Mobile à la carte subscription, how can I control the cost of data usage?
We will automatically inform you about the costs of the monthly data consumption by SMS in CHF 15.– steps. Thus you always keep an eye on your data consumption and the resulting costs.
Why am I being charged several times for one SMS (sent same day, same time)?
The SMS sending service allows you to send SMS with alphanumeric characters. A SMS has a maximum size of 160 characters. If the message exceeds 160 characters, it is divided into several SMS of 160 characters each.
Example: A message with 200 characters = 1 message with 160 characters + 1 message with 40 characters = 2 messages.
Important: Special characters or emoticons (emojis) need more space. For example, if you add an emoticon, you only have a maximum of 70 characters to write the rest of your message.
You will find below a list of characters that allow you to stay below 160 characters:
As an alternative, we recommend that you send messages via WhatsApp.
Can I transform my TalkTalk Postpaid subscription to a TalkTalk Prepaid?
No, unfortunately it is not possible to change from a TalkTalk subscription (Postpaid) to TalkTalk Prepaid.However, we offer the Mobile à la carte tariff. Mobile à la carte only costs CHF 1.95/month and you only pay for what you use. More information can be found here.
How do I activate Visual Voicemail for iPhone?
To activate Visual Voicemail on your iPhone, send “VVM on” to the short number 935 and send “VVM off” to 935 to deactivate it.
You will receive a confirmation SMS when switching on and off.
As soon as the service is activated, click on the answering machine icon. You can see all voice messages left on the screen of your mobile phone.
Besides, you can:
– listen to your messages in the order you want,
– see the names of the callers who have left a message on your Talkbox,
– view the list of all messages on your Talkbox,
– call back the callers,
– save the messages on your phone.
What does the 2G shutdown mean for me?
If you are a TalkTalk customer and you are still using a 2G device or a 2G SIM card (or both), you need to switch to 3G or 4G as soon as possible. Otherwise, you’ll no longer be able to make or receive calls, including emergency calls, or send and receive text messages.
You must therefore quickly change your mobile phone (and/or SIM card) in order to remain reachable.
Please contact our customer service for more information.