Mobile subscriptions - FAQ
What happens after all my included minutes have been used?
Afterwards, all calls (fixed and mobile) will be charged at the standard tariff.
What identification do I need to sign up for TalkTalk Mobile?
The following documents will be accepted: Swiss ID card, Swiss passport, EU ID-Card, EU passport, residence permits B, C, L, G and legitimacy card.
I have a Mobile Postpaid subscription, how can I control the costs for data Roaming?
Order one of our Data Booster options or disable the function “Data Roaming” on your mobile phone/smartphone before your departure. You can find more information about this subject with your manufacturer or by reading the user’s manual of your device. The Data Booster options are valid for Switzerland and the following countries: EU, UK, USA, CAN, NOR, LIE. All Data roaming rates are available here.
How long does the change from another provider to TalkTalk Mobile take?
The change depends on your current contract’s conditions which you have signed with your current provider.
How much does it cost to receive SMS abroad?
The reception of SMS abroad is free.
Where can I find the prices for international calls?
The international rates for the current Mobile tariff plans can be found here.
How can I check the amount of data I have used?
To check the amount of data you have already used, simply send an SMS with BALANCE to 361 or dial *143# and confirm with the call key.
How do I know how many remaining minutes I have available to call?
Send an SMS with the text BALANCE to 361 to check your available minutes remaining.
Which Data Booster options are available?
Data Booster 500 MB for CHF 5–. Activate: SMS with START DATA500MB to 361.
Data Booster 1 GB for CHF 10.–. Activate: SMS START DATA1GB to 361.
Data Booster 3 GB for CHF 30.–. Activate: SMS START DATA3GB to 361.
Data Booster 5 GB for CHF 45.–. Activate: SMS START DATA5GB to 361.
Data Booster 10 GB for CHF 60.–. Activate: SMS START DATA10GB to 361.
Data Booster 100 GB for CHF 90.–. Activate: SMS START DATA100GB to 361.
The Data Booster packages are valid for the current billing period. Unused data volume expires at the end of each billing period. Only valid for Mobile customers with Mobile S, M, L, Mobile S2, M2, L2, Mobile 3, Mobile à la carte, Mobile à la carte Plus, Mobile 5, Mobile 5 Plus, Swiss select, Swiss all-in, Swiss & Travel, Swiss & Travel Plus, TalkTalk 20 and TalkTalk Unlimited. The Data Booster options are valid for Switzerland and the following countries: EU, Liechtenstein, Norway, USA and Canada.
Where do I have coverage with TalkTalk Mobile?
With TalkTalk mobile you can call and surf on the Sunrise network. In Switzerland, Sunrise operates a nationwide 4G network in Switzerland (over 95% coverage) and provides 99.9% of the population with the best voice and Internet connections