Mobile subscriptions - FAQ
How do I know if I’m using a 2G device and/or a 2G SIM card?
Turn on your mobile phone and check the symbols on the screen. If you see an “E”, “EDGE”, or “GPRS” symbol, your are probaly using a 2G SIM card in a 3G or 4G device.
If you can’t see any of these symbols, you’re probably still using a 2G mobile phone.
If you have any questions about this subject, please contact our customer service.
I have a mobile subscription and a mobile phone from TalkTalk, when can I cancel?
If you have a mobile phone financing, the financing is tied to a mobile subscription. You can pay off the mobile phone at any time and then terminate the mobile subscription according to the cancellation terms of your contract.
If you have purchased your mobile phone at a reduced rate, special cancellation terms apply. Please check your contract or contact us directly.
I forgot my password to log in to myTalkTalk. How can I access my account?
You can reset your password here. You need to enter your e-mail address. You will receive a new password on your e-mail account. If the problem persist, please contact our customer service.
How can I do a payment in advance?
You can do a payment in advance in your TalkTalk customer account under bill details, via Credit Card, PostFinance Card, PayPal or TWINT. If you do not have a myTalkTalk account yet, you can sign up here.
How can I stop having charges for SMS FaceTime registration?
If you don’t want to be charged for these SMS, you can turn off FaceTime on your iPhone. If you want to turn it off entirely:
1. Launch the settings app from your home screen;
2. Tap on Facetime;
3. Tap the switch next to FaceTime to turn it off.
When and at which number can I reach the TalkTalk hotline?
TalkTalk hotline answers your questions from Monday to Friday from 08:00 to 18:00. Hotline number: 0800 300 250. From abroad: +41 41 560 69 02.
I have a mobile abo, how many mobile phones can I finance?
Per mobile subscription, one mobile phone can be paid in installments without interest and fees.
Which network does TalkTalk use?
TalkTalk is using the Sunrise network.
How can I receive my invoices?
There are several ways to receive your invoices. Information about this topic can be found here.
I am a Mobile Postpaid customer, how can I enable or disable Roaming?
You can manage your roaming settings in your myTalkTalk account. If you do not already have a myTalkTalk account, you can sign up here. You also have the option to disable roaming via SMS by sending the desired keyword via SMS to the number 361:
Roaming (calls, SMS and data):
Data Roaming (data only):