Mobile subscriptions - FAQ
Where can I change my e-mail address?
You can change your e-mail address at any time in your myTalkTalk customer account. If you do not have a myTalkTalk account yet, you can sign up here.
I have paid my invoice, will I receive a confirmation?
You can sign up for confirmation by e-mail or SMS. After successful registration you will receive a confirmation as soon as the payment has been received by TalkTalk. The sign up can be done via your myTalkTalk customer account. If you do not have a myTalkTalk account yet, you can sign up here.
Why is a “FaceTime Registration” SMS, sent to an international number with the prefix +44, on my invoice?
FaceTime is an Apple application preinstalled on each iPhone. The application allows you to make video or audio calls using WiFi or mobile data. To configure and activate the service, an SMS is automatically sent by the iPhone to Apple’s servers (the SMS is sent to a number in England and is not visible to the consumer). International SMS, are billed at CHF 0.15 per SMS. As the activation is done each time you put the SIM card in the device, you may be charged for sending this SMS each time you insert your TalkTalk SIM card again in your iPhone.
I have a mobile subscription and mobile phone financing with TalkTalk, when can I cancel?
Mobile phone financing is tied to a mobile subscription. You can pay off the mobile phone at any time and then terminate the mobile subscription according to the cancellation terms of your contract.
I entered my PIN code incorrectly several times, how can I unblock it?
You need the PUK code to unblock it. The PUK can be found on the back of your SIM card holder. If you no longer have the SIM card holder, please contact us.
Are SMS sent to the number 361 charged?
No, SMS sent to the number 361 are free of charge.
Can I suspend my SIM card/subscription for a certain amount of time?
Yes, you can suspend your Mobile Postpaid subscription for a period of maximum 6 months. During this period, your SIM card will be blocked and you will not receive any invoices from us.
Suspending is only possible for Mobile Postpaid customers who have no ongoing mobile phone financing. During the suspension, the contract can not be terminated. For the suspension you will be charged a one-time fee of CHF 15.-.