Mobile Prepaid - FAQ
Can I keep my current phone number when signing up for TalkTalk Mobile?
Yes, you can easily keep your current mobile number when joining TalkTalk Mobile. This procedure is called number transfer or number portability. You can find more info about this here.
How do I know how much TalkTalk Prepaid calling credit I’ve got?
You have different possibilities to inquiry your balance for free:
- Quick query via key combination *147#.
- Quick query via SMS: BALANCE to 361.
- Contact us here.
I would like to suspend my TalkTalk SIM card, how should I proceed?
In order to suspend your TalkTalk SIM card, please contact us.
Can I transfer my TalkTalk mobile number?
Yes.
I have a Mobile Postpaid subscription, how can I control the costs for data Roaming?
Order one of our Data Travel options or disable the function “Data Roaming” on your mobile phone/smartphone before your departure. You can find more information about this subject with your manufacturer or by reading the user’s manual of your device.
How much does it cost to receive SMS abroad?
The reception of SMS abroad is free.
How do I recharge my TalkTalk Prepaid credit?
If you’ve bought your calling credit online, it will directly be credited on your TalkTalk Prepaid SIM card. If you would like to use a refill code, please follow those steps: dial *143* following the 16 digit refill code and the # key, confirm with the calling key (for example: *143*1234567890123456#).
How do I buy an option for my prepaid SIM card?
- Data option 500 MB: Send an SMS with START 500MB to the number 361. Price CHF 10.-
- Data option 1 GB: Send an SMS with START 1GB to the number 361. Price CHF 15.-
- Data option 2 GB: Send an SMS with START 2GB to the number 361. Price CHF 25.-
- Data option 3 GB: Send an SMS with START 3GB to the number 361. Price CHF 35.-
- Data option 5 GB: Send an SMS with START 5GB to the number 361. Price CHF 50.-
- Data option 10 GB: Send an SMS with START 10GB to the number 361. Price CHF 85.-
- Option Flex Data 1 GB: Send an SMS with START FLEXDATA1GB to the number 361. Price CHF 29.-
- Option Flex Data 2 GB: Send an SMS with START FLEXDATA2GB to the number 361. Price CHF 39.-
- Option Flex Data 5 GB: Send an SMS with START FLEXDATA5GB to the number 361. Price CHF 69.-
- Go Swiss Option: Send an SMS with START GOSWISS to the number 361. Price CHF 35.-
- UAE Voice option: Send an SMS with START UAE to the number 361. Price CHF 19.-
- Option Kosovo: Send an SMS with START KOSOVO50 to the number 361. Price CHF 29.-
I am a prepaid customer. How can I check the remaining MB or minutes of my option?
Send a text message with BALANCE to 361, or dial *143# and press the calling key. You’ll receive an answer with the remaining calling credit balance and the MB or minutes remaining.
Where can I buy calling credit for my TalkTalk Prepaid SIM card?
You can buy calling credit online at www.talktalk.ch/shop or at a mobilezone shop. You can also buy credit at the following stores: Naville, Relay, k kiosk, Press&Books, avec.