Mobile Prepaid - FAQ
Verification of your identity
Swiss law (SPTA) requires all telecommunications providers to identify their customers.
After completing the online sign-up, you will receive a confirmation of your payment via email and a link to go trough the online verification process.
To confirm your identity, you must have your ID ready and make sure you have a camera on your phone for the facial recognition check.
Before clicking on the link, please ensure you have a good network connection and that you are in a well lit, quiet place.
You can find more detailed information here.
Can I transform my TalkTalk Prepaid number to a Postpaid subscription?
Yes, you can convert your TalkTalk Prepaid number to a Postpaid subscription. You have to meet the following conditions:
– your TalkTalk prepaid SIM card should have been bought 6 months ago.
– your TalkTalk SIM card must have been refilled with a credit of at least CHF 50.- during the last 6 months.
Your balance will be credited on your next invoice.
Feel free to contact us if any questions occur.
Where do I get my customer number from?
You have two ways to find your TalkTalk customer number.
Have a look on the first page of your TalkTalk invoice.
If you have a TalkTalk mobile number, simply send an SMS with the text CUSTOMERID to 361. You will receive an SMS with your customer number.
Which platforms are no longer supported by WhatsApp?
The following platforms are no longer supported by WhatsApp: BlackBerry, BlackBerry 10, Nokia S40, Nokia Symbian S60, Android 2.1, Android 2.2, Windows Phone 7.1, Windows Phone 8.0 and iPhone 3GS / iOS 6.
What does the 2G shutdown mean for me?
If you are a TalkTalk customer and you are still using a 2G device or a 2G SIM card (or both), you need to switch to 3G or 4G as soon as possible. Otherwise, you’ll no longer be able to make or receive calls, including emergency calls, or send and receive text messages.
You must therefore quickly change your mobile phone (and/or SIM card) in order to remain reachable.
Please contact our customer service for more information.
How do I know if I’m using a 2G device and/or a 2G SIM card?
Turn on your mobile phone and check the symbols on the screen. If you see an “E”, “EDGE”, or “GPRS” symbol, your are probaly using a 2G SIM card in a 3G or 4G device.
If you can’t see any of these symbols, you’re probably still using a 2G mobile phone.
If you have any questions about this subject, please contact our customer service.
Do I need to have a minimum credit on my TalkTalk Prepaid SIM card if I want to use it when I am abroad?
If you are abroad, Roaming tariffs are usually higher. The current Roaming rates for TalkTalk Prepaid can be found here. You need to have enough credit on your SIM card to cover the Roaming costs. We currently do not offer Roaming options. Additional credit can also be purchased if you are abroad. Go to www.talktalk.ch/shop.
I forgot my password to log in to myTalkTalk. How can I access my account?
You can reset your password here. You need to enter your e-mail address. You will receive a new password on your e-mail account. If the problem persist, please contact our customer service.
When and at which number can I reach the TalkTalk hotline?
TalkTalk hotline answers your questions from Monday to Friday from 08:00 to 18:00. Hotline number: 0800 300 250. From abroad: +41 41 560 69 02.
Is it possible to finance a mobile phone with TalkTalk Prepaid?
No, it is not possible to finance a mobile phone when you have a TalkTalk Prepaid SIM card. If you want to benefit from mobile phone financing, you need to have a TalkTalk Mobile abo.