You can buy calling credit online at www.talktalk.ch/shop. The refill will be done directly after your purchase.

Yes.

Please contact us to order a new SIM card. The cost of CHF 40.- will be deducted from your calling credit.

Yes, TalkTalk Prepaid products will be deactivated after 3 months without any usage, this means, 3 months without any activity (no outgoing calls as well as no incoming and outgoing SMS/MMS and no mobile Internet traffic). After the deactivation, you still have 6 months to contact TalkTalk requesting a reactivation of the Prepaid product (contact us here). If we do not receive any request from you 9 months after the last traffic, the Prepaid product will expire and the number will be redistributed. The remaining credit on the Prepaid card will expire.

You can still receive calls and SMS/MMS messages. But you can’t call or send SMS/MMS messages.

The TalkTalk Prepaid calling credit does not have an expiry date.

Yes, you can use Mobile Internet even if you don’t activate a Data Option. In this case the standard rates will apply.

The Roaming tariffs are available here.

Yes, you can make calls with your TalkTalk Prepaid SIM card when you are abroad. The tariffs as well as the countries where you can use TalkTalk Prepaid are available here.

No, Data Options are only valid in Switzerland. When you use Mobile Internet abroad, the Roaming tariffs will apply. The tariffs are available here.