Mobile Prepaid - FAQ
How can I recharge my TalkTalk Prepaid SIM card when I am abroad?
You can buy calling credit online at www.talktalk.ch/shop. The refill will be done directly after your purchase.
Does TalkTalk Prepaid work with iPhones?
I’ve lost my TalkTalk Prepaid SIM card, how can I get a new one?
Please contact us to order a new SIM card. The cost of CHF 40.- will be deducted from your calling credit.
Does my TalkTalk Prepaid expire if I don’t use it?
Yes, TalkTalk Prepaid products will be deactivated after 3 months without any usage, this means, 3 months without any activity (no incoming or outgoing calls as well as no incoming and outgoing SMS/MMS and no mobile Internet traffic). After the deactivation, you still have 6 months to contact TalkTalk requesting a reactivation of the Prepaid product (contact us here). If we do not receive any request from you 9 months after the last traffic, the Prepaid product will expire and the number will be redistributed. The remaining credit on the Prepaid card will expire.
I am a prepaid customer. What happens if I have no more calling credit?
You can still receive calls and SMS/MMS messages. But you can’t call or send SMS/MMS messages.
For how long is my TalkTalk Prepaid calling credit valid for?
The TalkTalk Prepaid calling credit does not have an expiry date.
I am a prepaid customer. Can I use Mobile Internet even if I do not activate a Data Option?
Yes, you can use Mobile Internet even if you don’t activate a Data Option. In this case the standard rates will apply.
Can I transform my TalkTalk Prepaid number to a Postpaid subscription?
Yes, you can convert your TalkTalk Prepaid number to a Postpaid subscription. You have to meet the following conditions:
– your TalkTalk prepaid SIM card should have been bought 6 months ago.
– your TalkTalk SIM card must have been refilled with a credit of at least CHF 50.- during the last 6 months.
Your balance will be credited on your next invoice.
Feel free to contact us if any questions occur.
I am a prepaid customer, how much does it cost to make calls when I’m abroad?
The Roaming tariffs are available here.
Does TalkTalk Prepaid also work abroad?
Yes, you can make calls with your TalkTalk Prepaid SIM card when you are abroad. The tariffs as well as the countries where you can use TalkTalk Prepaid are available here.