Mobile Prepaid - FAQ
Which network does TalkTalk use?
TalkTalk is using the Sunrise network.
Where can I change my e-mail address?
You can change your e-mail address at any time in your myTalkTalk customer account. If you do not have a myTalkTalk account yet, you can sign up here.
I entered my PIN code incorrectly several times, how can I unblock it?
You need the PUK code to unblock it. The PUK can be found on the back of your SIM card holder. If you no longer have the SIM card holder, please contact us.
Are SMS sent to the number 361 charged?
No, SMS sent to the number 361 are free of charge.
Can I continue to make free calls and send SMS to TalkTalk customers even if I have no more calling credit on my TalkTalk Prepaid SIM card?
There must be at least CHF 0,01 remaining on your TalkTalk Prepaid SIM card in order to make free calls and to send SMS to other TalkTalk customers.
How long does the portability from another provider to TalkTalk Prepaid take?
The portability date depends on the contract you have with your current provider.
Can I transfer my Prepaid offer from another provider to TalkTalk Prepaid?
Yes, you can transfer your number from another mobile provider to TalkTalk Prepaid. The portability date depends on the contract you have with your current provider.
I have a Mobile Prepaid SIM card, where can I find the international rates?
The international rates for TalkTalk Prepaid can be found here.
I am a prepaid customer. Can I use my Data Option abroad?
No, Data Options are only valid in Switzerland. When you use Mobile Internet abroad, the Roaming tariffs will apply. The tariffs are available here.
Does TalkTalk Prepaid also work abroad?
Yes, you can make calls with your TalkTalk Prepaid SIM card when you are abroad. The tariffs as well as the countries where you can use TalkTalk Prepaid are available here.