Mobile Prepaid - FAQ
Do I need to have a minimum credit on my TalkTalk Prepaid SIM card if I want to use it when I am abroad?
If you are abroad, Roaming tariffs are usually higher. The current Roaming rates for TalkTalk Prepaid can be found here. You need to have enough credit on your SIM card to cover the Roaming costs. We currently do not offer Roaming options. Additional credit can also be purchased if you are abroad. Go to www.talktalk.ch/shop.
I forgot my password to log in to myTalkTalk. How can I access my account?
You can reset your password here. You need to enter your e-mail address. You will receive a new password on your e-mail account. If the problem persist, please contact our customer service.
When and at which number can I reach the TalkTalk hotline?
TalkTalk hotline answers your questions from Monday to Friday from 08:00 to 18:00. Hotline number: 0800 300 250. From abroad: +41 41 560 69 02.
Is it possible to finance a mobile phone with TalkTalk Prepaid?
No, it is not possible to finance a mobile phone when you have a TalkTalk Prepaid SIM card. If you want to benefit from mobile phone financing, you need to have a TalkTalk Mobile abo.
Which network does TalkTalk use?
TalkTalk is using the Sunrise network.
Where can I change my e-mail address?
You can change your e-mail address at any time in your myTalkTalk customer account. If you do not have a myTalkTalk account yet, you can sign up here.
I entered my PIN code incorrectly several times, how can I unblock it?
You need the PUK code to unblock it. The PUK can be found on the back of your SIM card holder. If you no longer have the SIM card holder, please contact us.
Are SMS sent to the number 361 charged?
No, SMS sent to the number 361 are free of charge.