Surf - FAQ
Are there cancellation fees in the event of early termination of my TalkTalk Surf contract?
No, you will only be charged for the remaining term of your minimum contract period in one bill.
Where can I get the username and password for my Internet access?
With the modem you received the username and password. If you were to have forgotten them, please contact us.
My modem is broken, what should I do?
How can I contact TalkTalk support?
How can I test the speed of my Internet access?
Go to the site www.speedtest.net. This page will show the speed of your Internet connection. The information is not guaranteed and the results can vary based on various factors.
I am a TalkTalk Surf customer, can I have a fixed IP address?
Yes, you can get a fixed IP address. The set up and the IP address are associated with costs. Contact us, and we will advise you.
I have a TalkTalk DSL subscription and want to switch to TalkTalk Surf, do I need a new modem?
It may be that a faster surfing speed is not supported by your current modem. It is therefore decided on a case by case basis whether you need a new modem or not.
How can I enable or disable the WLAN function?
On most modems there is a button for the WLAN. For details, refer to the manual of your modem. You can also contact us, and we will gladly help you.
I am a TalkTalk Surf customer, can I set up a guest WLAN?
You can configure a WLAN for guests. For more information check the instruction manual for your modem. If you need assistance, contact us.
I am a TalkTalk Surf customer and would like to increase or decrease my Internet speed, can I change my subscription?
Yes, you have the option to change your subscription. Which speed is available to you depends on where you live. Depending on the contract. If you change to a slower speed, costs can involve.