Surf - FAQ
Where can I view my previous invoices?
You can access your invoices in your myTalkTalk customer account. In addition, myTalkTalk allows you to pay outstanding invoices online. If you do not have a myTalkTalk customer account, you can sign up here.
Where can I change my e-mail address?
You can change your e-mail address at any time in your myTalkTalk customer account. If you do not have a myTalkTalk account yet, you can sign up here.
I have paid my invoice, will I receive a confirmation?
You can sign up for confirmation by e-mail or SMS. After successful registration you will receive a confirmation as soon as the payment has been received by TalkTalk. The sign up can be done via your myTalkTalk customer account. If you do not have a myTalkTalk account yet, you can sign up here.
Is my TalkTalk Surf contract automatically renewed?
The contract may be terminated at any time after the minimum term with notice of 30 days to the end of the month.
I would like to sign up for TalkTalk Surf as soon as possible, what do I need to do?
Print the necessary registration forms, fill them out and send us your application including a copy of a valid ID.
I would like to sign up for TalkTalk Surf, why do I need the phone number of the previous tenant?
For a faster activation and to avoid the cost of an electrician, you need the phone number of the previous tenant.
I signed up for TalkTalk Surf, how long does it take to activate the service?
Activating the service usually takes 10 working days, this is not guaranteed
I signed up for TalkTalk Surf, will a technician connect the modem?
No, connecting the modem is very simple and well explained in the supplied instructions. If you need help please contact us
I have a Call & Surf subscription, can I take advantage of Surf tariffs?
The Call & Surf subscription includes telephony and Internet. It also is based on a different technology. Contact us for more information.
I do not have basic telephone connection, how should I proceed to sign up for TalkTalk Surf?
Contact us, we will advise and help you sign up.