Surf - FAQ
I cancelled my TalkTalk Surf contract. Can I keep the modem?
No, you need to return the modem to TalkTalk. If the modem is not returned, you will be charged a fee of CHF 49.- for DSL modems and CHF 99.- for fiber modems.
I do not have basic telephone connection, how should I proceed to sign up for TalkTalk Surf?
Contact us, we will advise and help you sign up.
I have a Call & Surf subscription, can I take advantage of Surf tariffs?
The Call & Surf subscription includes telephony and Internet. It also is based on a different technology. Contact us for more information.
I signed up for TalkTalk Surf, will a technician connect the modem?
No, connecting the modem is very simple and well explained in the supplied instructions. If you need help please contact us
I signed up for TalkTalk Surf, how long does it take to activate the service?
Activating the service usually takes 10 working days, this is not guaranteed
I would like to sign up for TalkTalk Surf, why do I need the phone number of the previous tenant?
For a faster activation and to avoid the cost of an electrician, you need the phone number of the previous tenant.
I would like to sign up for TalkTalk Surf as soon as possible, what do I need to do?
Print the necessary registration forms, fill them out and send us your application including a copy of a valid ID.
Is my TalkTalk Surf contract automatically renewed?
The contract may be terminated at any time after the minimum term with notice of 30 days to the end of the month.
Which tariffs plans are available with Fiber?
Surf 15, 30 and 100 are also available as Fiber. Higher speeds can be offered on request. Please contact our customer service.
How can I check whether Fiber is available at my home?
If your household is already connected to Fiber, you have an OTO connection with a number in your home. In addition you can use our tool, we will gladly check the availability at your address and will contact you.