Surf - FAQ
How to improve WiFi reception at home?
The reception is often bad in the most remote parts of your apartment or house. Here are some tips to improve the reception of your WiFi signal. In fact, the environment and parts of your house play a significant role.
Tip # 1: Move your modem/router away from printers and other home appliances. Free up the space around your modem/router to minimize the negative influence of electromagnetic devices around it. If your modem/router is near a DECT cordless phone, baby alarm, microwave oven etc., the WiFi signal may be disturbed.
Tip # 2: Raise your modem/router. The modem/router should preferably be located about 1 meter above the ground. You will optimize the propagation of WiFi waves if you position your router vertically.
Tip # 3: Prefer doors to walls. Too thick walls (concrete, bricks or metal partitions) may dusturb WiFi signals.
I forgot my password to log in to myTalkTalk. How can I access my account?
You can reset your password here. You need to enter your e-mail address. You will receive a new password on your e-mail account. If the problem persist, please contact our customer service.
How can I do a payment in advance?
You can do a payment in advance in your TalkTalk customer account under bill details, via Credit Card, PostFinance Card, PayPal or TWINT. If you do not have a myTalkTalk account yet, you can sign up here.
When and at which number can I reach the TalkTalk hotline?
TalkTalk hotline answers your questions from Monday to Friday from 08:00 to 18:00. Hotline number: 0800 300 250. From abroad: +41 41 560 69 02.
How can I receive my invoices?
There are several ways to receive your invoices. Information about this topic can be found here.
How can I pay my invoices?
There are several ways to pay your bills. Information about this topic can be found here.
Can I receive my invoice by e-mail?
Yes, you can receive your invoices by e-mail. Log in to your myTalkTalk customer account to sign up for this service. If you do not have a myTalkTalk account yet, you can sign up here.
I paid my outstanding invoices, when will my line be reconnected?
Please note that your invoices will only be considered paid once the funds have arrive at TalkTalk’s bank account and attributed to your account. Only then your line will be reconnected. More information about the payments can be found here.
Where can I view my previous invoices?
You can access your invoices in your myTalkTalk customer account. In addition, myTalkTalk allows you to pay outstanding invoices online. If you do not have a myTalkTalk customer account, you can sign up here.
Where can I change my e-mail address?
You can change your e-mail address at any time in your myTalkTalk customer account. If you do not have a myTalkTalk account yet, you can sign up here.