Voice - FAQ
What Internet bandwidth do I need to make phone calls with VoIP?
You need at least 150 kbps upload performance with DSL. TalkTalk Voice is available starting with a DSL 2000/200 subscription.
What phone number do I get for TalkTalk Voice?
TalkTalk will assign you a telephone number with the area code of your residence. You can also port an existing landline phone number.
Can I transfer my current landline phone number to TalkTalk Voice?
Yes, you can port your existing landline phone number to TalkTalk Voice. You need to fill in the transfer form.
What do I need to use TalkTalk Voice?
● TalkTalk Voice tariff
● High speed Internet connection
● IP Gigaset telephone
● Analogue telephone and FRITZ!Box modem or Cisco adaptor
I am a TalkTalk Voice customer (VoIP). Why is the sound quality so poor?
If you are calling and you experience poor sound quality (e.g. distortion, echo, delay, interruptions, etc.), this is mainly due to your Internet connection. TalkTalk Voice technology is based on Voice over IP (VoIP), and Internet is the transport medium, we are highly dependent on the stable quality of the Internet connection.
I am a TalkTalk Voice customer (VoIP) and can’t make outgoing calls. What should I do?
Check the connections and LEDs that should be lit on your modem: power, Internet, telephone port (have you plugged your phone in the correct port?).
I want to change my address, how can I do it?
Simply contact our customer service indicating your full name, phone number and the new address.
I am a TalkTalk Voice customer. Can I surf the Internet and make phone calls over the Internet at the same time?
Yes, you can telephone and surf at the same time. However, if you download a large volume of data, this can affect the sound quality when telephoning.
Where do I get my customer number from?
You have two ways to find your TalkTalk customer number.
Have a look on the first page of your TalkTalk invoice.
If you have a TalkTalk mobile number, simply send an SMS with the text CUSTOMERID to 361. You will receive an SMS with your customer number.
I forgot my password to log in to myTalkTalk. How can I access my account?
You can reset your password here. You need to enter your e-mail address. You will receive a new password on your e-mail account. If the problem persist, please contact our customer service.