Help & Support

Verification of your identity

Swiss law (SPTA) requires all telecommunications providers to identify their customers.
After completing the online sign-up, you will receive a confirmation of your payment via email and a link to go through the online verification process.
To confirm your identity, you must have your ID ready and make sure you have a camera on your phone for the facial recognition check.
Before clicking on the link, please ensure you have a good network connection and that you are in a well lit, quiet place.
You can find more detailed information here.

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