TalkTalk is entitled to charge the client services charges as follows:
All service charges as PDF.
Service charges
SIM card
Fee for the SIM card in case of new activation.
CHF 49.–
Fee for the SIM card in case of card exchange or replacement (loss/failure).
CHF 40.–
Charge for paper invoice
Charge for the delivery of a paper invoice by post.
CHF 3.–
Postal office surcharge
Charge for cash payment at the post office. Will be charged afterwards.
Preis variabel
Manual payment
Handling charge for manual deposit (with red deposit slip).
CHF 5.–
Payment by check
Handling charge for paying by check.
CHF 50.–
Unsuccessful LSV /Direct Debit
Handling charge if the debit was not possible by LSV or Direct Debit.
CHF 15.–
Charge for online invoice payment
Handling charge for the payment of outstanding invoices online via credit card or PostFinance Card.
CHF 3.–
Invoice copy by mail
Handling charge for delivering a copy of invoice by mail.
CHF 5.–
Payment reminder charge
Charges for reminders will be charged from the 1st reminder. Will be charged afterwards.
Up to CHF 40.–
Handling charge for line blocking
Charge for line blocking due to non-payment.
ULL, Internet and VoIP lines:
CHF 40.–
Mobile, Preselection and Phone lines:
CHF 30.–
Relocation charge
Handling charge for relocation of fixed-line and Internet products (not including electrician costs.)
CHF 45.–
Charge for non-returned hardware
Charge for hardware that has not been returned after cancellation (e.g. modem).
Price variable
Cancellation fee
Charge for early termination.
Price variable
Post return
Handling fee for undeliverable mail (e.g. invoices, reminders).
CHF 20.–
Electrician
Charge if an electrician must be consulted.
According to work completed,
min. CHF 180.–
Suspension of the SIM card
Charge if on customer request, the SIM card for a period of max. 6 months is suspended per calendar year.
CHF 15.–
(max. 6 mt./calendar year)
Ownerchange
Handling charge transfer of ownership.
CHF 40.–
Debt collections/ enforcements
Handling fees that are charged in the case of debt collection or enforcements.
Price variable
Number change
Handling charge for the change of telephone number (from the 2nd time).
CHF 20.–
Credit card reimbursement
Handling charge for a credit card refund.
Price variable
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