Help & Support

Service charges

TalkTalk is entitled to charge the client services charges as follows: 
All service charges as PDF.

SIM card

Fee for the SIM card in case of new activation.
CHF 49.–

Fee for the SIM card in case of card exchange or replacement (loss/failure).
CHF 40.–

Charge for paper invoice

Charge for the delivery of a paper invoice by post.

CHF 3.–

Postal office surcharge

Charge for cash payment at the post office. Will be charged afterwards.

Preis variabel

Manual payment

Handling charge for manual deposit (with red deposit slip).

CHF 5.–

Payment by check

Handling charge for paying by check.

CHF 50.–

Unsuccessful LSV /Direct Debit

Handling charge if the debit was not possible by LSV or Direct Debit.

CHF 15.–

Charge for online invoice payment

Handling charge for the payment of outstanding invoices online via credit card, TWINT or PostFinance Card.

CHF 3.–

Invoice copy by mail

Handling charge for delivering a copy of invoice by mail.

CHF 5.–

Payment reminder charge

Charges for reminders will be charged from the 1st reminder. Will be charged afterwards.

Up to CHF 40.–

Handling charge for line blocking

Charge for line blocking due to non-payment. 
ULL, Internet and VoIP lines:

CHF 40.–

Mobile, Preselection and Phone lines:

CHF 30.–

Relocation charge

Handling charge for relocation of fixed-line and Internet products (not including electrician costs.)

CHF 45.–

Charge for non-returned hardware

Charge for hardware that has not been returned after cancellation (e.g. modem).

Price variable

Cancellation fee

Charge for early termination.

Price variable

Post return

Handling fee for undeliverable mail (e.g. invoices, reminders). 

CHF 20.–


Charge if an electrician must be consulted.

According to work completed, 
min. CHF 180.–

Suspension of the SIM card

Charge if on customer request, the SIM card for a period of max. 6 months is suspended per calendar year. 

CHF 15.–
(max. 6 mt./calendar year)


Handling charge transfer of ownership.

CHF 40.–

Debt collections/ enforcements

Handling fees that are charged in the case of debt collection or enforcements.

Price variable

Number change

Handling charge for the change of telephone number (from the 2nd time).

CHF 20.–

Credit card reimbursement

Handling charge for a credit card refund.

Price variable

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