No, you will only be charged for the remaining term of your minimum contract period in one bill.
Surf - FAQ
Are there cancellation fees in the event of early termination of my TalkTalk Surf contract?
How can I test the speed of my Internet access?
Go to the site www.speedtest.net. This page will show the speed of your Internet connection. The information is not guaranteed and the results can vary based on various factors.
I have a TalkTalk DSL subscription and want to switch to TalkTalk Surf, do I need a new modem?
It may be that a faster surfing speed is not supported by your current modem. It is therefore decided on a case by case basis whether you need a new modem or not.
I am a TalkTalk Surf customer and would like to increase or decrease my Internet speed, can I change my subscription?
Yes, you have the option to change your subscription. Which speed is available to you depends on where you live. Depending on the contract. If you change to a slower speed, costs can involve.
I cancelled my TalkTalk Surf contract. Can I keep the modem?
No, you need to return the modem to TalkTalk. If the modem is not returned, you will be charged a fee of CHF 49.- for DSL modems and CHF 99.- for fiber modems.
I have a Call & Surf subscription, can I take advantage of Surf tariffs?
The Call & Surf subscription includes telephony and Internet. It also is based on a different technology. Contact us for more information.
I signed up for TalkTalk Surf, will a technician connect the modem?
No, connecting the modem is very simple and well explained in the supplied instructions. If you need help please contact us
I signed up for TalkTalk Surf, how long does it take to activate the service?
Activating the service usually takes 10 working days, this is not guaranteed
I would like to sign up for TalkTalk Surf, why do I need the phone number of the previous tenant?
For a faster activation and to avoid the cost of an electrician, you need the phone number of the previous tenant.
Is my TalkTalk Surf contract automatically renewed?
The contract may be terminated at any time after the minimum term with notice of 30 days to the end of the month.
How can I check whether Fiber is available at my home?
If your household is already connected to Fiber, you have an OTO connection with a number in your home. In addition you can use our tool, we will gladly check the availability at your address and will contact you.
How to improve WiFi reception at home?
The reception is often bad in the most remote parts of your apartment or house. Here are some tips to improve the reception of your WiFi signal. In fact, the environment and parts of your house play a significant role.
Tip # 1:
Move your modem/router away from printers and other home appliances. Free up the space around your modem/router to minimize the negative influence of electromagnetic devices around it. If your modem/router is near a DECT cordless phone, baby alarm, microwave oven etc., the WiFi signal may be disturbed.
Tip # 2:
Raise your modem/router. The modem/router should preferably be located about 1 meter above the ground. You will optimize the propagation of WiFi waves if you position your router vertically.
Tip # 3:
Prefer doors to walls. Too thick walls (concrete, bricks or metal partitions) may dusturb WiFi signals.
I forgot my password to log in to myTalkTalk. How can I access my account?
You can reset your password here. You need to enter your e-mail address. You will receive a new password on your e-mail account. If the problem persist, please contact our customer service.
How can I do a payment in advance?
You can do a payment in advance in your TalkTalk customer account under bill details, via Credit Card, PostFinance Card, PayPal or TWINT. If you do not have a myTalkTalk account yet, you can sign up here.
Can I receive my invoice by e-mail?
Yes, you can receive your invoices by e-mail. Log in to your myTalkTalk customer account to sign up for this service. If you do not have a myTalkTalk account yet, you can sign up here.
I paid my outstanding invoices, when will my line be reconnected?
Please note that your invoices will only be considered paid once the funds have arrive at TalkTalk’s bank account and attributed to your account. Only then your line will be reconnected. More information about the payments can be found here.
Where can I view my previous invoices?
You can access your invoices in your myTalkTalk customer account. In addition, myTalkTalk allows you to pay outstanding invoices online. If you do not have a myTalkTalk customer account, you can sign up here.
I have paid my invoice, will I receive a confirmation?
You can sign up for confirmation by e-mail or SMS. After successful registration you will receive a confirmation as soon as the payment has been received by TalkTalk. The sign up can be done via your myTalkTalk customer account. If you do not have a myTalkTalk account yet, you can sign up here.
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