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Help & Support


Voice - FAQ


What Internet bandwidth do I need to make phone calls with VoIP?

You need at least 150 kbps upload performance with DSL. TalkTalk Voice is available starting with a DSL 2000/200 subscription.


What phone number do I get for TalkTalk Voice?

TalkTalk will assign you a telephone number with the area code of your residence. You can also port an existing landline phone number.


Can I transfer my current landline phone number to TalkTalk Voice?

Yes, you can port your existing landline phone number to TalkTalk Voice. You need to fill in the transfer form.


What do I need to use TalkTalk Voice?

TalkTalk Voice tariff


High speed Internet connection


IP Gigaset telephone


Analogue telephone and FRITZ!Box modem or Cisco adaptor


I am a TalkTalk Voice customer (VoIP). Why is the sound quality so poor?

If you are calling and you experience poor sound quality (e.g. distortion, echo, delay, interruptions, etc.), this is mainly due to your Internet connection. TalkTalk Voice technology is based on Voice over IP (VoIP), and Internet is the transport medium, we are highly dependent on the stable quality of the Internet connection.


I am a TalkTalk Voice customer (VoIP) and can’t make outgoing calls. What should I do?

Check the connections and LEDs that should be lit on your modem: power, Internet, telephone port (have you plugged your phone in the correct port?).


I want to change my address, how can I do it?

Simply contact our customer service  indicating your full name, phone number and the new address.


I am a TalkTalk Voice customer. Can I surf the Internet and make phone calls over the Internet at the same time?

Yes, you can telephone and surf at the same time. However, if you download a large volume of data, this can affect the sound quality when telephoning.


Where do I get my customer number from?

You have two ways to find your TalkTalk customer number.
Have a look on the first page of your TalkTalk invoice.
If you have a TalkTalk mobile number, simply send an SMS with the text CUSTOMERID to 361. You will receive an SMS with your customer number.


I forgot my password to log in to myTalkTalk. How can I access my account?

You can reset your password here. You need to enter your e-mail address. You will receive a new password on your e-mail account. If the problem persist, please contact our customer service.


How can I do a payment in advance?

You can do a payment in advance in your TalkTalk customer account under bill details, via Credit Card, PostFinance Card, PayPal or TWINT. If you do not have a myTalkTalk account yet, you can sign up here.


How can I receive my invoices?

There are several ways to receive your invoices. Information about this topic can be found here.


How can I pay my invoices?

There are several ways to pay your bills. Information about this topic can be found here.


Can I receive my invoice by e-mail?

Yes, you can receive your invoices by e-mail. Log in to your myTalkTalk customer account to sign up for this service. If you do not have a myTalkTalk account yet, you can sign up here.


I paid my outstanding invoices, when will my line be reconnected?

Please note that your invoices will only be considered paid once the funds have arrive at TalkTalk’s bank account and attributed to your account. Only then your line will be reconnected. More information about the payments can be found here.


Where can I view my previous invoices?

You can access your invoices in your myTalkTalk customer account. In addition, myTalkTalk allows you to pay outstanding invoices online. If you do not have a myTalkTalk customer account, you can sign up here.


Where can I change my e-mail address?

You can change your e-mail address at any time in your myTalkTalk customer account. If you do not have a myTalkTalk account yet, you can sign up here.


I have paid my invoice, will I receive a confirmation?

You can sign up for confirmation by e-mail or SMS. After successful registration you will receive a confirmation as soon as the payment has been received by TalkTalk. The sign up can be done via your myTalkTalk customer account. If you do not have a myTalkTalk account yet, you can sign up here.


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