When you use the various services on our website you provide us with personal information (e.g. your name, address and e-mail address). We will only use the personal information you provide for the service you requested. Your address will be treated as confidential, and will not be passed on to third parties or sold to an address broker.
Cookies are small text files used by many websites to identify regular visitors to the site. Cookies cannot penetrate the user’s system and cause damage. Our cookies do not contain any information about you, only a code that has no significance outside our online presence. These cookies help us analyse the way visitors use our websites.
Use of personal data
The personal customer data collected in the course of processing the contract shall be stored by TalkTalk and may be used on the one hand for processing the contract and on the other hand for marketing and statistical purposes. In all these cases, the data may also be disclosed to companies associated with TalkTalk and used by them in this way. TalkTalk shall be entitled to use the personal client data collected in the course of processing the contract for marketing communications with the client (e.g. by SMS/MMS, e-mail or post). The client can inform TalkTalk at any time at firstname.lastname@example.org that he no longer wishes to receive marketing communication. In addition, there is a direct unsubscribe link in every newsletter.
The information generated by the cookie regarding your use of this website (including your IP address) is sent to our server where it is stored. We will use this information to evaluate the way you use the website in order to compile website activity reports for website owners and in order to provide other website and Internet usage-related services.
We also use the Google Analytics and Conversion Tracking services. The information generated by the cookie regarding your use of this website (including your IP address) is sent to a Google server in the US where it is stored. Google will use this information to evaluate the way you use the website in order to compile website activity reports for website owners and in order to provide other website and Internet usage-related services.
We use display advertising, which is a type of online advertising system more focused on the user experience, particularly through the use of Remarketing. Our users can always customize their preferences here (http://www.networkadvertising.org/choices/). The use of Remarketing through Google Analytics also allows Google and third parties to show ads in other websites. “First party cookies” (Google Analytics) and “Third party cookies” (Double click cookie) are used to inform, optimize and provide the basis for the showing of more personalized online ads taking into account our website visits.
The texts and information on this website are protected and owned by TalkTalk Ltd. The contents (text, images, illustrations) may not be copied or reused without the authorization of TalkTalk Ltd.
Cookie from third parties
Period of effect
Hotjar is a tracking tool. The use of Hotjar enables tracking of customer behaviour on TalkTalk’s website, such as mouse movement, clicks, scroll height and further behaviour patterns in order to measure and evaluate them.
What data is collected?
Hotjar is using Cookies for end devices and therefore data such as browser information, software, dwelling time, IP-address and further data may be stored.
Data collection through Hotjar can be deactivated here.
Tel: 0800 300 250
Fax: 0800 300 151