Most popular FAQs
There are several ways to receive and pay your invoices, online or offline. Please find more information here.
What service charges is TalkTalk entitled to charge me?
TalkTalk is entitled to charge for the price of SIM card, paper invoices, etc. Please find a list with all service charges here.
What are value-added services?
Value-added services are premium rate numbers, premium SMS and MMS that could lead to higher costs when used. Please find a full list and more information about value added services here.
Blocking of unlawful pornography – reporting suspicious content
As a provider of Internet access, we are required by law (Art. 46 Telecommunications Act and Art. 89b Telecommunications Directive) to block contents with unlawful pornographic content as directed by the Federal Office of Police (fedpol). To do so we adhere to the blacklists maintained by fedpol.
Have you come across web content with unlawful pornography (content portraying sexual activities with children or animals or involving violence) and do you want to report this?
Your report of suspicion will get to the right place the fastest if you use this link to inform the Federal Office of Police (fedpol) of the relevant content, using their reporting form. Please note: In no case should you download the content or make screenshots. By doing so, you yourself could become liable to prosecution.
If you have become a victim of cybercrime (phishing, sextortion, etc.), then please contact your local cantonal law enforcement authorities. There you can also file a complaint.
(requirement under Art. 89B nFDV)
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